Dental Receptionist

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

About the role

The Dental Receptionist will provide exceptional and compassionate customer service to patients and visitors and demonstrate the values of NHC's mission. The Dental Receptionist will perform front office responsibilities related to delivering quality patient care in a clinical setting and the ability to support patients in need of assistance (filling out paperwork, etc.). This position is responsible for collecting and recording patient information when checking patients in and scheduling appointments.

Essential Job Duties

• Welcome patients and visitors in person or virtually, and answers inquiries with a friendly demeanor and professionalism
• Gathers visit reason, accurately schedules return visits and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC Wisdom)
• Checks patients in and verifying that patient information is accurate
• Processes co-payments and completes daily deposit reconciliation and assists with bank runs
• Scrubbs upcoming schedules and patient charts daily for any missing information, payments due or other information to be collected at check-in
• Confirms patients’ insurance eligibility and coverage information
• Scans & indexes documentation into medical records according to NHC’s policies and procedures
• Receives, documents, and routes messages and to appropriate clinical staff
• Affords assistance in new employee training on specific tasks, as needed
• Works collaboratively in a team environment with a spirit of cooperation
• Performs other duties as assigned

Qualifications

• This position requires a high school diploma or equivalent
• At least one year experience in a fast-paced customer service setting is required, preferably in a dental or healthcare setting
• Previous Epic or EHR experience is preferred
• Basic knowledge of dental terminology is preferred
• Ability to fluently speak, read, and write in Spanish is highly preferred

Knowledge, Skills, Abilities & Behaviors:

• Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
• Basic knowledge of dental terminology and insurance billing terms
• Ability to enter in data accurately with attention to detail
• Ability to maintain confidentiality and comply with HIPAA policies
• Ability to work in a fast-paced environment
• Ability to utilize multiple line telephone
• Learning and adapting to changing information and/or policies and procedures
• Must be able to display sensitivity to the population and patients served
• Must be able to demonstrate a record of reliable attendance and punctuality
• Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
• Proficiently use EPIC Wisdom Electronic Health Record