Dental Receptionist

Essential Job Duties

• Answers telephones; including scheduling of patient appointments, account billing inquiries, and detailed dental communication notes.
• Prepares for future appointments (i.e. prints daily schedules, confirms appointments, and fills cancellation appointments as schedule permits).
• Greets incoming patients and visitors.
• Marks the schedule appropriately, obtains significant demographic information from pertinent forms, and electronically updates patient registration information.
• Has registration updated and encounter worksheet prepared to maintain an efficient workflow.
• Responsible for acquiring patient financial information and collecting payment. Accurately completes income determination. Verifies insurance eligibility.
• Accountable for cash drawer and daily deposit accuracy.
• Affords assistance to outgoing patients, schedules appointments, and completes appointment cards.
• Thoroughly reviews treatment plans with the dental support staff and makes financial arrangements accordingly. Establishes interpreter services as needed.
• Utilizes computer software programs. Scans documents into appropriate patient record. Electronically inputs, prints, and mails no-show letters to patients according to the Dental No-Show Policy. Generates patient portal pin numbers.

Marginal Job Duties

• Performs other duties as assigned.