Dental Patient Services Representative II

Position Summary

The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day-to-day direction for the Level I receptionists and assigned interns or volunteers.

Program Specific Essential Duties and Responsibilities

• In the absence of the Sr. Practice Manager-Dental, provides day-to-day direction for the Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations.
• Trains staff and assists with the on-going competencies of the front desk staff when requested.
• Maintains provider schedules to ensure patient access. Generates schedules, processes schedule changes and handles template changes as necessary.
• Responds and follows-up on patient issues as directed.
• Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls.
• Identifies need for translation services to facilitate patient visit Accurately utilizes SDK computer registration system.
• Advocates for patients and work with highly sensitive/confidential information Has knowledge of Health Center services and payment policies.
• Codes encounter form using ICD10 book. Enters codes and diagnosis in computer and charges all encounters for billing.
• Participates in problem solving activities within the department and Health Center. Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.
• Responsible for collection of co-pays and patient balances at the time of service. Understands types of insurance, verifies insurance.
• Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and providing information about all FHCW services.
• Handles information in confidential manner Initiates/completes specialized documentation Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results.
• Oversees and assesses patient wait time. Handles information in confidential manner
• Initiates/completes specialized documentation Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and x-ray/lab results.
• Obtains prior approvals for visits
• Any and all other duties as assigned.

Qualifications and Education Requirements

• One of the following combinations of education and employment experience must be met in order to be considered for the position:
• A high school diploma/GED required.
• Graduate of a medical office administration program or Associates degree preferred.
• Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.
• Bilingual in English and another language appropriate to the patient population preferred, but not required.
• Preferred candidate will have completed Medical Office Administration certification program.
• Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines.
• Proven ability to work independently, with minimal supervision.