Patient Services Representative II

Locations: Sandy Springs, GA

Schedule

Full-time, hourly, on-site

About the Role

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia, and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of healthcare professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

Responsibilities

• Greet patients warmly, check them in and out, and assist with questions about appointments, insurance, or procedures
• Collect co-pays, prepayments, and outstanding balances accurately, while explaining financial policies as needed
• Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-up
• Input and update patient demographics, case injury information, insurance details, and referrals into the EMR system
• Open and close the front office, maintain a clean and organized waiting area, and monitor appointment reschedules or cancellations
• Verify insurance eligibility and benefits, obtain necessary forms, and coordinate with outside facilities for imaging or referrals
• Work assigned EMR “buckets” (e.g., No Show, Reschedule, Missing Slips) and support clinical staff with documentation and follow-through
• Assist with daily cash drawer reconciliation, deposits, and billing charge entry to ensure accurate end-of-day financial reporting

Requirements

• High School Diploma or equivalent
• 4+ years of experience in a medical office or clinical setting
• Strong customer service skills and a patient-centered approach
• Familiarity with medical terminology and EMR systems (Epic a plus)
• Excellent verbal and written communication skills
• High attention to detail, strong organizational skills, and discretion with patient information
• Experience with front office leadership, financial reconciliation, and insurance verification preferred

Skills

• Thrive in a fast-paced, people-facing environment
• Communicate clearly and compassionately with patients and staff
• Balance multiple responsibilities with professionalism and accuracy
• Take ownership of front-desk operations and enjoy solving challenges
• Work independently while contributing to a strong, team-first culture

Benefits

• Competitive hourly rate + benefits
• Front-desk leadership opportunities
• Fast-paced medical office setting
• Patient-centered teamwork
• Join a trusted and growing orthopedic practice
• Work with a collaborative and supportive clinical team
• Gain experience in a high-volume specialty setting
• Make a meaningful impact on patient care and experience every day