Dental Patient Registration - Full Time

Location: Montezuma Creek, Utah – Full-time

About the Role

Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and more.

Benefits

• Paid Time Off (PTO) leave
• Vacation hours
• Holiday pay
• Full medical insurance
• Life insurance
• 5% of gross salary contributed to a 403b retirement account
• Wellness benefits
• Optional coverage for dental, short-term, and long-term disability

Responsibilities

• Serve each person with amazing customer service by answering questions, providing information, and resolving concerns in a positive, helpful manner using soft skills strategies.
• Collect, input, update, and scan patient registration demographics and documents.
• Ensure all patient information is adequately updated at each encounter.
• Cordially answer incoming phone calls, take accurate messages, and deliver them to appropriate personnel, including screening calls for medical providers.
• Schedule, reschedule, and cancel patient appointments with knowledge of appointment types and the scheduling system.
• Understand different types of insurance, including verification, eligibility, copayments, deductibles, and reimbursement.
• Collect payments and copayments at check-in, using the payment process (e.g., opening/closing batches, posting payments, reconciling batch and ledger).
• Learn and understand dental terminology to communicate necessary information for patient appointments.
• Maintain a peaceful and orderly waiting room, including managing frustrated patients.
• Help ensure a smooth flow of patients from the waiting room to dental operatory and other areas.
• Maintain a working relationship between the front office and clinical staff.
• Adhere to dress code standards for a professional appearance.
• Follow all personnel policies and procedures of Utah Navajo Health System, Inc. (UNHS).
• Maintain patient and business confidentiality in compliance with HIPAA and other applicable laws.
• Perform any other tasks, projects, or duties reasonably related to employment as requested by supervisors or management.

Requirements

• At least two years of direct work experience communicating and assisting the public, preferably in a healthcare setting.
• Ability to communicate in Navajo is preferred.
• Dental office or dental assistant experience preferred.
• Must work well with others and have a flexible schedule.
• Excellent work history and customer service mindset.

Qualifications

• High School Diploma.
• Minimum of 2 years of dental or medical front desk experience, including insurance and prior EMR, EHR, or EDR experience.
• Prior dental experience, including dental assisting, is preferred.
• Certificates, degrees, or professional organization affiliations are preferred.

Immunization Requirements

As a Tribal Organization serving high-risk patients, UNHS requires employees to show proof of the following immunizations/vaccinations prior to or during employment:

• MMR (Measles, Mumps, Rubella): Documentation of two vaccines or MMR titers.
• Hepatitis B: Complete vaccine series (3 doses), proof of titers indicating immunity, or a signed declination.
• Proof of up-to-date PPD skin testing (if previously negative) or proof of positive PPD with recent chest x-ray and treatment history.
• Tetanus, diphtheria, and pertussis (Tdap).
• Varicella: Titers, history of varicella, or immunization series.
• Influenza vaccine for the current year.
• COVID-19 vaccine.
• Any other vaccinations as requested.

UNHS hires in accordance with the Navajo Preference in Employment Act and Equal Employment Opportunity Commission standards. Preferences are given in the following order:

• Enrolled Navajo (must have a CIB).
• Applicants married to an enrolled Navajo who have lived on the Navajo Nation for more than a year.
• All other tribes and non-Indians.