Dental Patient Coordinator

About the Role

The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering a positive patient experience while supporting office workflow and administrative needs.

Responsibilities

• Greeting and assisting patients professionally to ensure a positive front-office experience
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Running and processing applicable reports
• Monitoring office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next-day router preparation
• Ability to multi-task and skillfully manage priorities under pressure (e.g., patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Supporting the Office Manager with end-of-day (EOD) process
• Escalating issues to the Office Manager
• Other duties and responsibilities as assigned

Requirements

• Ability to reliably arrive in time to support office opening and scheduled business hours
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
• Subject to background screening consistent with applicable law and job-related business needs
• High school diploma or equivalent
• Customer service experience
• Ability to work in a fast-paced environment and manage competing priorities
• Ability to balance registers accurately
• Strong communication skills
• Must exhibit ethical conduct and confidentiality
• High attention to detail and accuracy
• Strong computer and organization skills
• Communicates clearly and professionally with patients and team members in person and by phone
• Ability to demonstrate independent thinking as well as a teamwork-oriented approach
• Dental or medical front desk experience preferred

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance