Dental Patient Coordinator

About the Role

The primary role of the Patient Coordinator is to support front-office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non-clinical and focuses on delivering a positive patient experience while supporting office workflow and administrative needs.

Responsibilities

• Greet and assist patients professionally to ensure a positive front-office experience
• Check-in patients to ensure they have all necessary information in the patient management software
• Collect co-payments
• Check-out patients
• Run and process applicable reports
• Monitor office emails
• Utilize RevenueWell for confirmations, communication with patients, and insurance requests
• Perform insurance verification and pre-authorizations
• Close out and ensure registers are balanced daily
• Complete next-day router preparation
• Multi-task and manage priorities under pressure (e.g., patients walking in, phones ringing)
• Schedule patients and fill same-day or next-day schedule as needed
• Monitor and respond to office voicemails
• Support Office Manager with end-of-day (EOD) process
• Escalate issues to Office Manager
• Perform other duties and responsibilities as assigned

Requirements

• Ability to reliably arrive on time to support office opening and scheduled business hours
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
• Subject to background screening consistent with applicable law and job-related business needs
• High school diploma or equivalent
• Customer service experience
• Ability to work in a fast-paced environment and manage competing priorities
• Ability to balance registers accurately
• Strong communication skills
• Ethical conduct and confidentiality
• High attention to detail and accuracy
• Strong computer and organization skills
• Clear and professional communication with patients and team members in person and by phone
• Ability to demonstrate independent thinking as well as a teamwork-oriented approach
• Dental or medical front desk experience preferred

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance