Dental Patient Coordinator

About the role

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedule new appointments, enter patient data for billing purposes, communicate with patients in an efficient and empathetic manner, and generally keep the office stocked with necessary supplies.

Responsibilities

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Multi-tasking and skillfully managing priorities under pressure (e.g., patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

Requirements

• Must be present by 7:45 am as clinic opens at 8:00 am
• Must be reliable
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• High school diploma or higher
• Ability to work in a fast-paced environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills; Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
• Dental front desk experience is preferred, but not required

Skills

• Excellent telephone techniques
• Clear communication with patients and team members in person and on phone conversations

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.