Dental Patient Access Specialist

About the role

Location: Pittsburgh, PA 15218. Position Reports To: Chief Operating Officer. FLSA: Non-Exempt. No direct reports.

Position Summary: To provide quality care and associated services to patients when greeting, checking in, and preparing patients for their Oral Health Appointment. This affects the efficiency and productivity of patient flow through timely, accurate and professional preparation of patients and patient information.

Responsibilities

• Achieve Results: Ensure patients enjoy a positive experience; manage patient records timely, accurately, HIPAA compliant; affect favorable billing and collection; ensure patient services and billing information collected and submitted timely and accurately.
• Operational Excellence: Ensure tasks comply with regulatory, accreditation standards, clinic policies.
• Relationships: Develop favorable relationships with patients; interact positively with patients/families to provide oral hygiene education; handle and resolve patient concerns with enthusiasm and empathy; establish favorable working relationships with staff.
• Stewardship and Professionalism: Uphold organization values and mission; represent organization professionally; ensure compliance with corporate policies.
• Essential Functions: Assist patients at Dental Front Desk; help patients feel comfortable; schedule and register patients via phone or in person; greet patients promptly; handle voicemail messages; answer calls; check in patients via computer/paperwork capturing required information; promote dental health; interact with diverse patient population; provide age-appropriate service; complete and maintain patient records; verify/confirm data/insurance information; ensure paperwork completed/signed before clinical area; utilize systems for data collection, records management, collections; provide laboratory delivery/pickup coordination; strategically place emergency patients in schedule with dentist guidance; collaborate with Dental Assistants to schedule prostho patients and pre-authorized patients; maintain orderly appearance of Dental Front Desk and Waiting Room; ensure adequate supplies; maintain petty cash; cooperate with Clinical Dental Staff to fill/maintain efficient schedule; perform other duties as assigned.

Requirements

• Education: High school diploma or equivalent.
• Skills: Strong organizational and interpersonal skills; computer experience; knowledge of dental terminology and procedure codes.
• Certifications: Current Radiation Safety Certificate and/or successful completion of a radiation safety course; Current CPR Certification; Certification in Office Practice or enrollment in such a program desired.
• Experience: Demonstrated success with clear thinking and ability to reorganize; working independently, prioritization, problem solving; organization abilities; computer skills for scheduling, dental records, digital x-rays; customer/patient service preferably in medical care facility; managing difficult customer/patient situations; knowledge of dental practices and procedures; direct patient services including proper knowledge and use of dental devices and equipment.
• Working Conditions: Normal clinic environment; good verbal and written communication; ability to speak, read, write English; ability to move freely (standing, stooping, walking, bending, pushing, pulling); ability to use hands to finger, handle, feel; reach with hands and arms; talk or hear; normal accessibility and mobility throughout region; normal overtime/extended work hours; Blood Borne Pathogen Exposure Category I (occupational exposure to blood or body fluids).

Benefits

• MCHC pays 100% of employee premium for UPMC Medical, United Concordia dental, STD, LTD and Life insurance.
• VBA vision coverage offered as voluntary coverage paid by employee.
• Medical and Dependent Care FSA and HRA available.
• 2 weeks of paid parental leave.
• 20 days (4 weeks) of PTO for first two years.
• 12 paid holidays.
• 401k with a 4% match.