Dental Office Manager

Job Summary

The Dental Office Manager (OM) within the SDP affiliated network of dental practices is responsible for monitoring and managing the operations of a single location. The OM focuses on executing various operational tasks to enhance practice level efficiencies and growth in collaboration with the SDP support team and the primary dentist of the practice. The OM works closely with the Regional Director of Operations (RDO) to foster a positive team culture and achieve positive practice results.

Values & Competencies

• Integrity
• Accountability
• Customer-centric
• Effective leadership skills
• Experience in P&L Management
• Demonstrates flexibility as appropriate
• Results-driven
• Able to successfully multitask under pressure
• Strong organizational skills
• Strong attention to detail
• Proficient in Time Management
• Excellent communication skills (verbal/written)
• Team leadership, coaching and training
• Profit & Loss (P&L) management
• Staff and patient scheduling
• Time & Attendance (T&A) management
• Payroll process management
• Manage insurance claims and other forms of payment
• Patient satisfaction and experience
• Collaborate on internal and external marketing efforts
• Implement policies and procedures
• Promote SDP company policies and best practices (published or otherwise communicated)
• Management of dental licenses and other related certifications
• Maintain current safety procedures and personal protective equipment required to minimize health risks

Experience & Skills

• 2 years of dental office management
• Proficient in dental performance management software (Dentrix)
• Strong understanding of marketing strategies, platforms, tools and metrics
• Intermediate experience with Microsoft Office Suite of applications (Excel, Outlook, SharePoint, and Word)
• Solid understanding of P&L management (budgeting)
• Comprehensive understanding ability to enforce current labor laws
• Adhere to current regulatory agency guidelines (OSHA, HIPAA, CDC, etc.)

Work Environment/Conditions

• Ability to maintain a full-time employment schedule approximately 40 hours per week; extended hours may be requested or required
• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs.
• Exposure to potentially hazardous objects and/or materials
• Ability to wear appropriate work attire as needed or required