Dental Office Manager

About the role

We are a family dentistry practice looking for an experienced Practice Manager to join our team. The Practice Manager is responsible for the day-to-day functions of the dental office, as well as the management of staff members. We seek a leader who can guide the growth and success of our practice, lead by example with compassion, and bring extensive knowledge of dentistry and dental office management. Our focus is providing excellent service to our patients.

Responsibilities

• Lead by example and coach the team to provide exceptional patient experiences
• Create, establish, and manage internal office protocols and procedures to ensure efficiency
• Evaluate and review office production and procedures to improve efficiency, patient retention, and profitability
• Oversee timely processing of insurance claims
• Oversee collections and accounts receivable
• Schedule team members to ensure adequate shift coverage and facilitate time-off requests
• Serve as opening/closing manager
• Assist in interviewing, on-boarding, and training new hires
• Communicate regularly with the office team to provide information, tools, and support
• Lead staff trainings
• Complete administrative tasks such as bank deposits, revenue posting, payroll, and invoice processing
• Ensure compliance with office policies, procedures, and government regulations
• Organize and oversee supply purchases and operations expenses
• Take responsibility for the appearance and functionality of the office
• Ensure maintenance of records in compliance with privacy and security regulations
• Maintain facilities and equipment in accordance with OSHA standards
• Oversee the infection control program, including staff training, data collection, and documentation
• Other duties as required

Requirements

• High School Diploma or equivalent (additional education in Health Care Administration preferred)
• 2 years of dental office management or supervisory experience
• Compassionate, friendly, and caring demeanor
• Prior experience with dental management software (Eaglesoft preferred)
• Strong knowledge of dental billing and insurance protocols
• Knowledge of dental terminology, procedures, and diagnosis

Skills

• Excellent customer service and leadership skills
• Ability to plan and prioritize duties
• Strong organizational skills
• Proficient computer skills (Windows, Microsoft Office Suite)
• Commitment to confidentiality

About Us

Smile America Partners is the nation’s leading in-school dental program, founded almost two decades ago by two dentists who are also moms. Recognizing the need among underserved school-aged children, they created a program to bring dental care directly to schools. Today, we provide preventive and restorative care to approximately 500,000 children per year across 20 states, partnering with over 8,000 school districts, including 21 of the 25 largest in the country.

Our affiliates use state-of-the-art portable equipment to transform classrooms or other school spaces into fully functional dental offices for the day. With years of experience, we deliver exceptional care with minimal disruption to the school routine.