Dental Office Manager

About the role

The Office Leader oversees all administrative and operational aspects of the dental practice. This role requires strong leadership, sales ability, organizational, and financial management skills.

Responsibilities

• Customer Service & Sales: Help patients understand the value of good oral health and recommended dental services. Ensure the Office and Team is providing a positive experience and safe environment to all guests and patients in the office. Address any patient concerns or complaints and implement strategies to enhance patient satisfaction and retention. Monitor patient feedback and implement necessary improvements.

• Financial Management: Manage the practice's P&L, ensuring financial targets are met or exceeded. Develop and monitor the office budget, track expenses, and analyze financial reports. Oversee patient AR, collections, and ensure accurate billing procedures. Implement and maintain financial controls and procedures to safeguard practice assets. Conduct regular financial reviews with the dentist(s) and management team.

• Operational Management: Ensure efficient daily operations, including patient scheduling, check-in/check-out, and phone management. Implement and maintain office policies and procedures. Manage inventory and order supplies, ensuring cost-effectiveness and efficiency. Maintain accurate patient records and ensure compliance with HIPAA regulations. Coordinate with dental staff to optimize workflow and patient flow.

• Team Leadership & Supervision: Supervise and support office staff, including hiring, training, and performance management. Foster a positive and collaborative work environment. Conduct regular staff meetings and provide ongoing coaching and development. Handle employee relations issues and resolve conflicts as needed.

• Business Development: Identify opportunities to grow the practice and increase revenue. Develop and implement marketing and outreach strategies. Analyze market trends and competitor activities to inform business decisions.

Qualifications

• Proven experience in both sales and management

• Strong understanding of financial management principles and practices, including P&L ownership

• Excellent leadership, communication, and interpersonal skills

• Proficiency in dental practice management software

• Knowledge of dental terminology, procedures, and insurance processing

• Ability to multitask, prioritize, and manage time effectively

• Strong problem-solving and decision-making skills