Dental Office Manager

About the role

The purpose of the Office Leader position is to efficiently and effectively manage a financially viable practice. The Office Leader is to ensure appropriate staffing, full schedules, successful financial presentation of treatment plans and payment options, and to ensure patient satisfaction and practice profitability. The Office Leader must be able to clearly explain treatment options and the costs associated, be knowledgeable about the treatment and timelines, and be prepared to discuss the financial arrangements with the patient. They will coordinate as needed with other offices who share in the care of the patient, following through on all referrals and correspondence. The Office Leader must be able to communicate effectively and provide proper training, coaching, and guidance to all team members in the practice.

Responsibilities

• Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment; foster leadership skills in team members and encourage growth within the practice.
• Serve as the bridge between the doctor, patients, and the dental team, ensuring clear communication and a seamless experience from check-in to treatment.
• Oversee the day-to-day operations of the practice, ensuring efficiency in every aspect, including scheduling, patient flow, inventory management, and office systems.
• Track and analyze key performance metrics to ensure revenue goals and financial targets are met; implement strategies to improve financial outcomes and increase profitability.
• Work with leadership to forecast future growth opportunities and implement effective strategies for expanding patient volume, improving service offerings, and enhancing the overall patient experience.
• Ensure all staff are properly trained and that the practice complies with all regulatory and legal requirements; oversee HR functions such as recruitment, performance management, and staff development.

Requirements & Qualifications

• Minimum of 5 years working in a dental practice, with at least 2 years in a leadership or managerial role.
• Experience in a fast-paced, customer-oriented environment is a plus.
• Solid understanding of practice management, financial reporting, and business operations.
• Proficiency in dental practice management software (preferred) and tools like Word and Excel.
• Strong leadership capabilities with experience managing teams and driving results; ability to mentor and develop staff into leaders within the practice.
• Excellent interpersonal skills, with a strong ability to solve problems, make decisions, and communicate effectively with patients, staff, and leadership.
• Familiarity with dental billing systems, insurance processes, and patient account management; understanding of HR processes and legal compliance.
• Associate degree in a relevant field or equivalent professional experience; continuing education in dental management is a plus.

Benefits

• Competitive salary and performance bonuses
• 401(k) matching
• Comprehensive health, dental, and vision insurance
• Life insurance
• Generous paid time off (PTO) and paid holidays
• Employee discounts and perks