Dental Office Assistant - Business Support

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties including answering phones, handling mail and email
• Communicate with patients and insurance companies
• Utilize dental software for scheduling and records management
• Schedule, confirm, and coordinate appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments, process accounts receivables
• Review treatment plan fees and payment options with patients
• Collaborate with team members to implement office systems and optimize operations

Qualifications & Skills

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• PREFERRED: 1+ years in dental or medical setting, insurance billing, and dental software proficiency (Dentrix or similar)
• Ability to protect patient information and maintain data security in compliance with HIPAA
• Physical ability to sit for extended periods, lift up to 15 pounds, and attend training sessions

Additional Details

• Supportive, team-oriented environment valuing continuous learning and patient care
• Competitive benefits including health insurance, retirement plans, paid holidays, and PTO
• Opportunity for professional growth within a stable organization with extensive industry experience
• Commitment to safety and health standards, including TB testing