Dental Office Assistant

Old Kings Dental Care is looking for a Dental Receptionist to join our growing team. If you have a passion for providing exceptional customer service and enjoy creating positive experiences for others, we'd love to meet you.

About the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Has a strong customer service background
• Brings a positive, friendly, and professional attitude each day
• Is proactive and takes initiative in completing tasks
• Thrives in a fast-paced environment and stays focused on priorities
• Enjoys working as part of a team while delivering exceptional patient experiences
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment, a tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Schedule

• Tuesday: 7:30 AM – 6:00 PM
• Wednesday – Friday: 7:30 AM – 5:00 PM

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training, providing the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Us

Old Kings Dental Care is part of Heartland Dental, the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to the community and the patients they serve. Supported doctors retain clinical autonomy and are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.