Dental Office Assistant

About the role

Sophisticated Smiles is seeking a Business Assistant to join their dynamic team. Heartland Dental, a leading provider of dental support services, offers a supportive and collaborative environment that fosters continuous learning and patient-centered care. The ideal candidate will thrive in a fast-paced, customer-focused setting.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records management
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Minimum 1+ years of experience in a dental or medical setting
• Minimum 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience preferred

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training opportunities
• Opportunity to be part of a stable, growing company with unlimited career advancement potential

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Skills

Not specified in this posting.

Benefits

• Health insurance
• Retail savings plans
• Six paid holidays
• PTO (paid time off)

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Able to lift up to 15 pounds at times
• Availability to attend virtual training sessions periodically throughout the year

Pre-Employment Requirements

• Tuberculosis (TB) test required for all new hires in dental office positions