Dental Office Assistant

About the role

Greet and welcome patients as they enter the office to create a great first impression of our team.
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
Utilize Dentrix for patient scheduling and records.
Schedule and confirm appointments for multiple providers in the office.
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
Post insurance and patient payments and process accounts receivables.
Review treatment plan fees and payment options with patients.
Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Responsibilities

• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Possess the ability to partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

Experience working in a fast-paced and customer-centric environment.
Excellent communication and organizational skills.
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required;
and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Qualifications

Minimum qualifications include:
Ability to perform essential duties satisfactorily with or without reasonable accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in-person) periodically throughout the year.

Skills

Must be able to lift up to 15 pounds at times.
Availability to attend virtual training sessions (or in-person) periodically throughout the year.

Benefits

Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).

Pay

Not specified

Schedule

Not specified