Dental Office Assistant

Bellaire Bay Dental Care in Naples, FL is seeking a full-time Dental Front Office Business Assistant to join our growing, patient-focused team. The ideal candidate is friendly, outgoing, eager to learn, and thrives in a busy environment with a positive, can-do attitude.

About the Role

Join a 13-person team that thrives on collaboration, communication, and community in a fast-paced, easy-going, family atmosphere. Our office is located on Immokalee Rd. just east of Collier Blvd. in Naples, Florida.

• Greet and welcome patients to create a great first impression
• Manage front office duties: answering phones, checking mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments, process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training required; must protect PHI and maintain data safeguards
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training to develop your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience and stable career growth
• Access to on-demand Daily Pay

Schedule

Monday - Friday, 8:00 am - 5:00 pm

About Heartland Dental

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to over 3,000 supported doctors across 39 states and the District of Columbia. The organization was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.