Dental Network Support Associate IV
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the role
Supports the customer success team by providing high-quality customer service and technical assistance through various channels including phone, email, and chat. Manages escalated issues, resolves customer inquiries, and ensures customer satisfaction. Collaborates with other departments to ensure seamless service delivery.
Responsibilities
- Handle escalated customer issues and provide timely, effective solutions
- Communicate with customers via phone, email, and chat to resolve their inquiries and concerns
- Collaborate with cross-functional teams to ensure efficient service delivery
- Document and escalate complex issues to appropriate parties
- Provide training and support to new team members
- Contribute to the development and maintenance of customer service policies and procedures
Requirements
- Bachelor's degree in a related field or equivalent work experience
- 2+ years of experience in customer service or a related field
- Strong problem-solving and communication skills
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Experience with CRM systems and customer relationship management
Qualifications
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Knowledge of dental industry terminology and practices
- Ability to work independently and as part of a team
Skills
- Customer service skills
- Technical troubleshooting skills
- Problem-solving abilities
- Effective communication skills
- CRM system proficiency
Benefits
- Flexible remote work schedule
- Competitive compensation package
- Professional development opportunities
- Health insurance benefits
- Retirement savings plan
Pay
$50,000 - $60,000 annually
Schedule
Full-time position with flexible working hours