Dental Front Desk

About the role

Our Evanston Dentologie dental practice is seeking a full-time Front Desk Concierge (minimum 1-year dental or medical front desk experience required). This is an exciting role for highly focused, motivated people who take pride in their work and understand success is a team effort. You will learn many aspects of office operations, providing you with professional advancement. As we grow, you will too! The Front Desk Concierge is key to providing the level of excellence our patients enjoy. As the first person that patients engage with, you have the opportunity to impress in your knowledge, communication, and overall support of their visit and medical care.

Schedule

As a full-time employee, you need to be comfortable working Monday‑Friday, 5 shifts per week (including 3 morning and 2 evening shifts).

Pay

Hourly compensation ranges from $20‑$22 per hour, based on experience.

Responsibilities

• Professionally greet and communicate with patients (both written and verbal)
• Schedule and confirm appointments
• Present accurate treatment plans to patient and answer all corresponding questions
• Accept payment for services and accurately post to ledger
• Answer phones, texts and emails in a timely and professional manner
• Communicate and follow up with staff and patients
• Handle confidential medical information with discretion
• Check in lab cases
• Share custodial responsibilities to ensure the sanitary maintenance of our offices for staff & patients
• Assist with training new members of the team as needs

Skills

• Excellent verbal and written communication skills
• Interpersonal and customer service skills
• Organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• Patient care
• Strong analytical and problem‑solving skills
• Ability to function well in a high‑paced and at times stressful environment

Benefits

• Medical, dental (free coverage for employees), 401K, and vision insurance
• Monthly bonus opportunity
• Employer‑paid life and disability insurance
• $50/month for mass transit or parking expenses
• Flexible spending accounts (FSA)
• Paid holidays, PTO, and sick time