Dental Front Desk

Advance your career with a warm, supportive, and well-organized dental practice in Reno, NV.

About the role

We are seeking a punctual, professional, and team-oriented Business Associate to manage our schedule and deliver exceptional care to our patients. Join our close-knit clinical team where we build genuine, lasting relationships with patients and function like a supportive family.

About us

Aland Family Dentistry provides compassionate, gentle, and broad-scope dental care to patients throughout Northern Nevada. Our practice is led by two dedicated providers:

• Dr. Troy Aland: Focuses on helping patients overcome dental anxieties and fostering a fun, low-stress workplace where teamwork and mutual respect thrive.
• Dr. Mathew Stewart: A Reno native with deep family roots in the local dental community, bringing a modern, highly communicative approach to patient care.

We are a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry through pediatric, orthodontic, and general dental services.

Mission: To give people something to smile about, today and tomorrow.
Vision: Changing lives, changing dentistry.
Core Values: Caring, Creative, Credible, Committed.

Responsibilities

• Productive Schedule Management: Expertly manage and optimize provider and clinical schedules to maintain an efficient workflow.
• Appointment Confirmations & Fill-Ins: Proactively confirm patient appointments, manage short-call lists, and fill cancellations to minimize downtime.
• Patient Hospitality & Check-In: Warmly welcome patients, gather accurate intake information, and set positive expectations for their visit.
• Front Desk Operations: Handle multi-line phone calls, securely update patient records, assist with account inquiries, process payments, and support daily operations.
• Team Synergy: Partner closely with clinical staff and participate in morning huddles to ensure seamless patient care.

Requirements

• Experience: 1 to 3 years of front office experience in a medical or dental practice (required).
• Schedule Mastery: Proven experience managing patient scheduling, optimizing provider books, and actively filling schedule gaps.
• Professional Qualities: Dependable, punctual, team-oriented, and detail-oriented with a strong work ethic.
• Technical Skills: Comfortable with multi-line phone systems and practice management software; excellent verbal and written communication.
• Mindset: Self-motivated, aligned with our core values (Caring, Creative, Credible, Committed).
• Safety & Compliance: This is a safety-sensitive role; pre-employment drug screen required. We adhere to CDC, OSHA, and ADA safety standards.

Benefits

• Competitive Pay: $18.00 – $22.00 per hour (depending on experience).
• Consistent Schedule: Monday – Thursday, 7:30 AM – 5:00 PM (occasional Fridays).
• Time Off: Accrual-based Paid Time Off (PTO) + 6 paid holidays per year.
• Healthcare Package: Comprehensive medical (5 plan options), dental, and vision coverage.
• Financial Security: 401(k) with company match, life insurance, short-term and long-term disability coverage.
• Family Support: Free Team Member Assistance Program (EAP) for you and your household.
• Exclusive Discounts: Team member service discounts, recognition programs, and corporate cell phone plan savings.
• Career Growth: Ongoing professional development and advancement opportunities.

Pay

$18.00 – $22.00 per hour (depending on experience).

Schedule

Monday – Thursday, 7:30 AM – 5:00 PM (with occasional Friday shifts).