Dental Front Desk Assistant

About the role

Dental Care at Eldersburg Commons is seeking a Front Desk Assistant to join their team. This position offers a supportive environment where patients come first and continuous learning is encouraged. Heartland Dental has been recognized by Newsweek for two prestigious awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.

Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties such as answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training will be required
• Preferred experience includes 1+ years of experience in a dental or medical setting, 1+ years of experience with insurance billing and accounts receivable, and Dentrix or other dental software experience
• Physical requirements include ability to perform essential duties with or without reasonable accommodation, prolonged periods sitting at a desk and working on a computer, and the ability to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year

Qualifications

• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required
• Maintain data safeguards

Skills

• Strong communication and organizational skills
• Experience with patient scheduling and insurance coordination
• Knowledge of Dentrix or similar dental software

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing opportunities to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Pay

Details about pay are not specified in the job posting.

Schedule

The position offers a work-life balanced schedule of Monday-Thursday 9:00a-5:00p, Friday 9:00a-12:00p.