DirectJobHub
Jobs · Administrative · Colorado

Dental Clinic Support Services (Administrative Assistant II)

University of Colorado · Aurora, CO · Yesterday
Administrative$40k–$48k/yrFull-time

About the role

The University of Colorado, School of Dental Medicine (SDM) seeks a full-time Specialty Clinic Assistant to support clinics and pre-doctoral programs. The primary responsibility is to act as a clinical representative and provide customer-service orientated patient support.

Responsibilities

  • Greet and assist virtual, phone and walk-in patients, their guests/families;
  • Provide exceptional customer service to the 250+ patients seen daily.
  • Answer all incoming calls and disseminate appropriately to the correct person or department;
  • Page students, staff and faculty and take messages as necessary.
  • Work with patients, students, coordinators, faculty and/or staff to schedule and troubleshoot and/or resolve scheduling issues.
  • Monitor patient check-in and check-out.
  • Identify intake and scheduling trends and provide feedback to supervisor to improve school and clinic operations, workflows, and policies.
  • Handle patient inquiries/concerns and provide information regarding SDM clinic and school policies, workflows.
  • Maintain, retrieve, and facilitate the release of confidential patient records including updating patient information and signatures - as necessary.
  • Register new patients in electronic health records.

Requirements

  • Two (2) years of general clerical experience or administrative experience.
  • Three (3) years of general clerical experience or administrative experience preferred.
  • Experience working with faculty, staff, and students in an academic, medical, and/or dental environment.
  • Experience working in a dental or medical office environment.
  • Experience with internal processes and electronic filing systems.
  • Bilingual in English and Spanish (preferred).

Qualifications

  • Knowledge of administrative and clerical procedures and systems.
  • Strong time-management skills and an ability to organize and coordinate multiple concurrent activities and projects.
  • Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.
  • Demonstrated knowledge of dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC).
  • Developed knowledge and experience in using Microsoft Office Suite (i.e., Outlook, excel, word, PowerPoint, TEAMS) and other business applications and office productivity tools (i.e., multi-phone system, cloud business applications, Zoom, CU university resources, websites/tools, and mobile technologies).
  • Knowledge of the professional standards, concepts, and practices of office administration, customer services, community engagement, and student support services.
  • Ability to communicate effectively, both in writing and orally, including public speaking.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Knowledge of applicable Federal and State laws and regulations.
  • Ability to maintain a high level of confidentiality while working with sensitive information.
  • Ability to take initiative with daily work activities and collaborate to create a positive effect on team performance.

Skills

  • Knowledge of administrative and clerical procedures and systems.
  • Strong time-management skills and an ability to organize and coordinate multiple concurrent activities and projects.
  • Ability to analyze, interpret, and evaluate a broad range of laws, rules, and regulations in order to exercise good judgment in application.
  • Demonstrated knowledge of dental terminology, dental coding, and clinical patient health records systems (e.g., axiUm, EPIC).
  • Developed knowledge and experience in using Microsoft Office Suite (i.e., Outlook, excel, word, PowerPoint, TEAMS) and other business applications and office productivity tools (i.e., multi-phone system, cloud business applications, Zoom, CU university resources, websites/tools, and mobile technologies).
  • Knowledge of the professional standards, concepts, and practices of office administration, customer services, community engagement, and student support services.
  • Ability to communicate effectively, both in writing and orally, including public speaking.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Knowledge of applicable Federal and State laws and regulations.
  • Ability to maintain a high level of confidentiality while working with sensitive information.
  • Ability to take initiative with daily work activities and collaborate to create a positive effect on team performance.

Benefits

  • Medical: Multiple plan options.
  • Dental: Multiple plan options.
  • Additional Insurance: Disability, Life, Vision.
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay.
  • Paid Time Off: Accruals over the year.
  • Vacation Days: 22/year (maximum accrual 352 hours).
  • Sick Days: 15/year (unlimited maximum accrual).
  • Holiday Days: 10/year.
  • Tuition Benefit: Employees have access to this benefit on all CU campuses.
  • ECO Pass: Reduced rate RTD Bus and light rail service.

Pay

The starting salary range (or hiring range) for this position has been established as $3,354 - $4,025 per month ($40,248- $48,300 per year).

Schedule

This position is full-time and works Monday – Friday between the hours of 8:00am and 5:00pm.

How to Apply

To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines your qualifications. Special Instructions to Applicants Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting and include a current email address and phone number. Please address minimum qualifications, competencies and preferred qualifications in your cover letter, as these along with previous work experience will be used in the assessment process. Click here to view Veteran and other General Information regarding Classified Staff positions: https://www.cu.edu/cu-careers/special-instructions-classified-staff-applicants.

Similar jobs