Dental Clinic Receptionist

About the role

The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSO’s policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.

Responsibilities

• Greet persons entering establishment and determine nature and purpose of visit
• Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages
• Schedule patient’s appointments on the telephone, text, email and in person
• Absorb and update patient information
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Respond and comply to requests for information
• Check daily appointment schedule and ensure appointments are scheduled to goal
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Scan appropriate documents such as medication lists and medical consultations into patient charts
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial policies according to clinic protocol
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• Serve as a chairside dental assistant as needed
• Assisting the dentist during a variety of treatment procedures
• Taking digital x-rays with the use of snap-a-ray sensor holders
• Review patient medical history
• Take blood pressure and pulse
• Maintain proper infection control protocol
• Preparing and sterilizing instruments and dental equipment
• Ensure patients feel comfortable before, during and after dental treatment
• Ensure patient received written instructions for care following dental surgery or other dental treatment procedures
• Apply topical drugs prescribed by a dentist
• Take impressions of patients’ teeth for study casts
• Other assigned duties

Requirements

• Must possess a valid dental assisting permit from the Oklahoma Board of Dentistry
• Must have X-ray certification
• Must possess a valid Healthcare Provider CPR certification
• Bilingual - Required
• Experience working with the homeless and underserved population preferred
• Clearance of background check, credit check and drug screen

Skills and Abilities

• Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure
• Must maintain a high degree of confidentiality
• Must be a team player
• Must maintain good relationships with dentists, hygienists, office manager and other health care employees
• Must be detail oriented and have proven track record for accuracy
• Maintain HIPPA and OSHA compliance
• Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills; such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
• Knowledge of Eaglesoft software and digital x-ray is preferred
• Knowledge of RevenueWell’s patient communication software
• Thorough knowledge of dental office and chair-side dental assisting practices, procedures and techniques
• Considerable knowledge of dental terminology and charting practices
• Considerable knowledge of the principles and practices of dental health promotion and prevention
• Some knowledge of Federal and OSHA regulations for dental clinics
• Requires ability to work independently as well as with a team
• Ability to effectively communicate in English orally and in writing
• Ability to respect and maintain confidentiality
• Ability to be culturally sensitive to the needs of the medically indigent
• Ability to respond to new client needs
• Ability to work effectively in a dynamic clinic environment and to handle multiple demands and responsibilities

Working Conditions

• The work requires lifting of supply boxes in the medium range (up to 30 lbs.)
• Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
• Requires exposure to x-ray equipment
• May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases
• Work is performed sitting much of the time
• Occasional periods of high stress
• Scheduled shift varies, all employees are required to work every other Saturday