Dental Clinic Administrative Assistant - Office & Administrative Specialist Intermediate / Full-Time, Day Shift

About the role

This position is responsible for the administrative responsibilities of the Minnesota Veterans Home oral health program and supports the operations of the dental clinic by providing administrative support to the dentist and/or dental hygienist. This position follows infection control policies and procedures to maintain a safe environment for staff and patients; completes the billing and maintaining of patient records with appropriate/required documentation and imaging necessary to ensure continuity and state board compliance; and serves as the clinics technical support expert for specialized computer system in order to have uninterrupted services for patients and clinics. This position requires independent travel to the Minnesota Veterans Homes locations throughout the state of Minnesota.

Responsibilities

• Administrative support work such as ordering supplies, processing invoices, tracking expenses, facilitating mailings and researching information online.
• Customer service sufficient to assist veterans/customers in person, by phone, and in writing/by email with tact and diplomacy, meeting quality standards.
• Word processing sufficient to use software such as Microsoft Word to create, format, edit, print and save a variety of documents including tables, charts and graphs, to type and format letters and memos, and create reports by combining and presenting data from multiple sources in an organized format.
• Spreadsheet skills sufficient to use software such as Microsoft Excel to enter, compile, store and retrieve data.
• Communication skills sufficient to use business grammar, spelling, and punctuation to edit reports, letters, and other documents, and to communicate effectively.
• Ability to transport equipment and supplies to various MN Veterans Home locations with or without reasonable accommodations.

Qualifications

• Experience working within a medical/dental clinic office.
• Experience working with a geriatric resident population, with understanding of cognitive and physical needs.
• Knowledge of the principles and practices of office management specifically relating to medical supplies, business operations, and tracking of necessary policies, procedures and protocols.
• Electronic Medical Records technology skills sufficient to understand data privacy relating to resident health information.
• Advanced skills in troubleshooting and working within various electronic medical record systems such as Point ClickCare and FUSE (dental software).

Schedule

• Shift: Day Shift / 7:30 am – 4:00 pm
• Days: Monday – Friday
• Travel required: Up to 15% of the time (up to 80 hours per quarter), including overnight stays over several days depending on clinical needs, to Minnesota Veterans Homes in Preston, Luverne, Montevideo, Bemidji, Silver Bay, Fergus Falls, and Hastings.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance
• Short-term and long-term disability insurance
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support including mental health, relationship challenges, grief and loss, finances, legal issues, and daily living/convenience services such as chore services, home repair, trip planning, and child/elder care