Dental Call Center Representative

About the role

Since 1897, the Herman Ostrow School of Dentistry has trained and inspired generations of outstanding dentists and dental hygienists. With expert faculty, rigorous clinical education, and a proud tradition of excellence, we prepare future oral health professionals to be leaders in their field. We are seeking a Dental Call Center Representative to join the Office of Clinical Affairs. This role is ideal for someone with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. Our call center receives up to 200 calls per day, so adaptability and efficiency are key. Bilingual English/Spanish is strongly preferred.

Responsibilities

• Answer, screen, and route incoming/outgoing calls using a call management system.
• Respond courteously to inquiries and document client interactions in electronic records.
• Schedule, confirm, and follow up on patient appointments.
• Update and maintain client data across multiple systems.
• Resolve basic customer inquiries and escalate urgent needs when necessary (including contacting emergency personnel if required).

Requirements

• High school or equivalent education.
• Minimum 1 year of experience.
• Experience working in a call center or customer service department in a busy environment.
• Demonstrated interpersonal skills.
• Basic knowledge of compliance issues in the area of specialty.
• Ability to multi‑task.
• Knowledge of terminology in the area of specialty.
• Excellent verbal and written communication skills.

Qualifications

• Minimum of 2 years of experience in a dental office or related call center.
• Dental knowledge or dental assisting background strongly preferred.
• Strong customer service and data entry skills.

Benefits

We offer a comprehensive benefits package that supports you and your family’s health, financial security, and well‑being. Learn more at benefits.usc.edu. As part of the Trojan Family, you’ll enjoy a culture built on respect, collaboration, and shared pride in our mission.

Pay

The hourly rate range for this position is $18.50 – $20.00.