Call Center Representative (Dental)

About the role

Join the future of dentistry, led by dentists. We're reshaping the way patients experience dental care by placing patients and providers at the core of our approach. Since our inception, we've touched the lives of hundreds of thousands of patients and have emerged as a leading and distinguished dental organization. Our Call Center Representatives are responsible for managing, scheduling, and sorting all incoming calls for a seamless patient experience. Our practice: Frankel & Puhl Dentistry, 4359 Keystone Dr, Maumee, OH 43537. We embrace cutting-edge technology in a soothing environment that goes beyond an ordinary dental practice, perfecting communication and care so each visit is an eagerly anticipated event. We support your success, emphasizing health over sales, cultivating a warm, supportive culture without production quotas, and encouraging growth.

Responsibilities

• Warmly greet patients with a high level of concierge care.
• Answering phones promptly and checking the office voicemail regularly, responding to messages.
• Managing schedules - input and confirm patient appointments via phone and text.
• Entering in new patient records with precision, updating all details.
• Assist with various office duties as directed by immediate supervisor.

Qualifications

• Experience in a call center or healthcare environment; previous dental experience a plus.
• Proficient in English with strong written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Organized with ability to manage multiple tasks efficiently.

Benefits

• Generous Compensation: competitive salary offers.
• Flexible Health and Vision Insurance Plans: tailored options for you and your family.
• 401(K) Retirement Plan with Matching.
• Generous Paid-Time Off: prioritizing work‑life balance and self‑care.
• Exclusive In‑house Dental Program: heavily discounted services for you and your immediate family.
• Extra Perks and Fringe Benefits: additional benefits and ongoing perks for dedicated teams.
• All benefits available at full‑time employment (30+ hours weekly); some benefits available for part‑time employees as well.

Pay

Pay Range: $18/hr – $20/hr (Salary Range $18—$20 USD)

Schedule

• Monday: 7:45am‑5:00pm
• Tuesday: 7:45am‑5:00pm
• Wednesday: 7:45am‑5:00pm
• Thursday: 7:45am‑5:00pm
• Friday: 7:45am‑2:30pm