Dental Assistant

About the role

As a Dental Assistant at DentalWorks, patient care is your #1 priority and focus. Your ability to value and improve the patient experience will play a major role in the delivery of extraordinary dental care. Dental Assistants are a critical part of our mission because they not only support the patient, but they also provide the doctor with valuable assistance on patient procedures. You will have direct responsibility for the patient’s excellent experience while "in the chair," and patient retention overall.

We are searching for talented people who want to provide excellent customer service for the patient, provide precise support to the doctor, and possess an amiable chair-side manner. Flexibility, analytical skills, collaboration, and follow-up are all needed in our dynamic state-of-the-art practice environment.

Responsibilities

• Provide exceptional customer service, with excellent chair-side manner, by making the patient the #1 priority.
• Be present, engaged, and ready to work at all assigned shift times.
• Take direction from the doctor and/or hygienist(s), assist them with all dental procedures, and anticipate their needs.
• Take, develop, and mount accurate, high-quality radiographs.
• Review patient charts prior to doctor arrival, log appropriate patient data and health history during the exam and treatment, as well as transcribe the doctor’s notes.
• Clean, sterilize, and prepare the equipment and operatory, per the organization’s procedures and guidelines, prior to a patient’s appointment.
• Perform efficient and accurate procedures to help maintain the schedule and patient flow.
• Educate patients and address their questions and/or concerns.
• Demonstrate good teamwork to deliver an extraordinary experience for every patient.
• Partner with doctors, hygienists, Operations Leaders, and support staff to maintain excellent patient service and integrity within the organization.
• Assist the front office staff in scheduling patients’ follow-up visits, as well as tracking incoming and outgoing lab cases, to ensure quality and timely products.
• Monitor the level of dental supplies and order using approved formulary when assigned by the Operations Leader.
• Promote and market DentalWorks-supported practices services and retail products.
• Complete checklists as assigned and participate in daily huddles to ensure smooth daily operations.
• Maintain patient confidentiality through HIPAA compliance.
• Follow the organization’s safety policies and procedures through OSHA compliance and BBP (Blood-borne Pathogens) federal regulations.
• Complete all Learning Management System requirements.

Qualifications

• Minimum of high school diploma or equivalent required.
• Current radiography certification required.
• Dental Assistant certification, as required by state, or ability to become certified.
• Current certification in Cardiopulmonary Resuscitation (CPR) preferred.
• Current certification to monitor Nitrous Oxide/Oxygen Analgesia preferred.
• Maintain annual OSHA, HIPAA, and Infection Control training.

Skills

• Experience in a professional environment with direct patient contact preferred.
• Excellent positive attitude and customer service skills.
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills.
• Exceptional interpersonal and relationship-building skills, including conflict resolution skills.
• Strong organization, planning, and analytical skills.
• Ability to multi-task and remain calm in a rapidly changing environment.
• Computer proficiency and the ability to learn new programs as required.

Work Environment and Conditions

• Overtime required as approved by Operations Leader.
• Travel as needed for training and to perform job functions.
• Safety procedures and personal protective equipment required to minimize the risks from radiographs and blood-borne pathogens.
• Potential of prolonged sitting and standing.