Denials & Follow-up Rep- Remote

Responsibilities

• Performs account research with internal and/or external resources via phone and payor websites to determine status of the account with the expected result of obtaining payment of the account.
• Verifies and/or updates insurance and demographic information for accuracy to resolve barriers in receiving payment of the account.
• Follows-up with payors and checks claim status as needed throughout the payment process.
• Appeal denials when needed throughout the payment process and determines when appeals should be sent for further research and/or review.
• Maintains knowledge of differing payor guidelines to ensure accurate reimbursement by various resources, such as department meetings and updates on payor websites.
• Identifies trends that may cause or are causing various types of issues on assigned accounts and reports to leader with recommendations for system improvements/edits.

Requirements

• Education Required – High School diploma or equivalent
• Preferred – Associates Degree Or Bachelor Degree
• Work Experience Required – 1 year related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service related job
• Prior Experience Working With EPIC System
• Knowledge Skills and Abilities (KSAs)
• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Proficient with Windows-style applications, keyboard, and various software packages specific to role.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast paced ever changing environment.
• Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.