Quality Audit Rep - Remote

What We Can Offer You

• Estimated Salary: $23.25 - $26.00 per hour, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.

What You'll Do

• Monitor, review and/or evaluate the quality of service provided by department staff to measure service quality and identify non-conformance while maintaining production and time service goals.
• Provide regular coaching and feedback to individual staff.
• Prepare reports of quality results for use by management in evaluating performance or developing training.
• Perform standard premium and eligibility processing functions.
• Maintain confidentiality in the collection, maintenance and dissemination of restricted, sensitive or other information as identified by management.
• Establish and maintain effective working relationships with personnel at all levels of the Company to assure the successful implementation and delivery of programs.

What You'll Bring

• Demonstrated work experience within Workplace Solutions operations teams is strongly preferred.
• Good working knowledge of Excel.
• Strong Customer Service skills and ability to work effectively with others through effective verbal and written communication.
• Strong teamwork, collaboration and flexibility with strong analytical ability, sound judgment and math aptitude.
• Thorough knowledge of applicable laws and regulations and the ability to work well under pressure and deadlines.
• Good oral and written communication skills and the ability to effectively articulate instructions and information to other associates.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.