Demo Support Technician

Job Responsibilities

• Repair sales dedicated equipment and prepare/configure for upcoming demos, trials and tradeshows
• Maintain proper level of inventory for working supplies, repairs and demo equipment
• Interface with Sales Management, Marketing and Area Commercial Support Specialists to align on assignments and priorities
• Maintain demo equipment for Sale Team demo/trials, including upgrading hardware/firmware when necessary and reconfigure the equipment when necessary
• Schedule and/or participate in pre-trial calls to ensure equipment is properly configured for upcoming demo/trial
• Prepare for and ship equipment to the demo location as requested by sales, and track shipments to ensure delivery meets scheduled date
• Maintain and properly store demo equipment when not in-use
• Maintain an up-to-date inventory of demo printers and accessories to ensure equipment can be prepped for up-coming customer demos in a timely manner

Job Requirements

• Minimum of three years’ Field Service or Remote Service experience
• Associates degree (AA) or equivalent from a two-year college or technical school; three to five years related experience and/or training, or a combination thereof
• High aptitude with electro-mechanical equipment
• Excellent written and verbal communication skills to all levels of the organization
• Inventory Management skills
• Problem solving skills
• Proven track record of effectively working in a team environment
• Proficient in the Microsoft Office 365 Applications suite
• Proven track record of effectively working in a team environment
• Ability to lift/push/pull up to 50lbs occasionally through the workday
• Ability to travel bi-weekly/monthly to our Keene, NH facility to assist with the demo center operations during late Q3/Q4 2026

Qualifications

Must be able to read and comprehend technical documentation, including product manuals, technical drawings and specifications.

Skills

Must be proficient in the Microsoft Office 365 Applications suite.

Benefits

• A 401(k) savings plan with employer contributions
• Medical, dental and vision insurance
• Wellness programs
• Health savings account, health care and dependent care flexible spending accounts
• Company paid short-term disability and long-term disability
• Company paid employee basic life and AD&D insurance
• Supplemental employee and dependent life insurance
• Optional accident, hospital indemnity and critical illness insurance
• Adoption, surrogacy, and fertility benefits and assistance
• Commuter benefits
• Paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 64 paid sick leave hours annually or as provided under state and local paid sick leave laws
• Tuition reimbursement at the maximum amount of $5,250 per employee per calendar year
• Employee discounts
• An employee assistance program that includes company paid counseling sessions and legal services

Pay

The pay range for this position is $35.45 - $47.96 per hour. The position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. The pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Work Arrangement

This position is Onsite.