Demo Specialist I

About us

HighLevel is an AI-powered business operating system that supports SMBs across 150+ countries. It helps businesses build, automate, and scale through shared infrastructure, generating over $7 billion in ecosystem value. The platform processes over 4 billion API hits and 2.5 billion message events daily, with 250 terabytes of distributed data and 250+ microservices.

HighLevel operates as a global, remote-first organization with over 2,000 team members. It values initiative, clarity, and execution, fostering innovation, idea sharing, and a supportive environment regardless of location.

What You Are

You are looking for an opportunity to impact the experience of SaaS prospects at the start of their customer journey. You thrive on identifying and connecting with prospects, running engaging software demos, and inspiring them to take the next step.

What You’ll Be Doing

• Proactively identify, engage, and qualify new prospects through outbound outreach in English.
• Respond promptly to inbound leads and inquiries to drive interest and action.
• Schedule and conduct compelling software demos for prospective customers (via Zoom).
• Align product capabilities to the prospect’s goals, needs, and business objectives.
• Develop rapport and trust with prospects to inspire trial sign-ups.
• Effectively communicate the HighLevel value proposition to create urgency and interest before trial.
• Handle prospect questions and objections with confidence, ensuring a smooth transition into the trial phase.
• Maintain accurate records of activities and interactions in CRM systems.
• Collaborate with Trial Experience, Marketing, and other cross-functional teams to optimize lead handoff and conversion rates.
• Execute both inbound and outbound engagement strategies to keep the top of the sales funnel active and healthy.
• Attend and support HighLevel events, conferences, or customer-facing engagements on an as-needed basis, subject to business requirements, advance notice, and availability.

What You’ll Bring

• Proven ability to run engaging and effective product demos in English.
• Strong technical aptitude and ability to explain complex software in simple terms.
• Working knowledge of CRM, marketing automation tools, social media management, digital advertising, website/funnel building, and SEO.
• Proficiency with Google Suite, Zoom, Slack, and common social media platforms (Facebook, Instagram, LinkedIn).
• Exceptional time management, organization, and communication skills (both verbal and written).
• Self-motivated to meet and exceed activity and conversion targets.
• Ability to translate technical concepts for non-technical audiences.
• Demonstrable critical thinking, active listening, and creative problem-solving skills.
• Quick learner who can adapt to evolving product features and sales strategies.
• Positive, self-starter mindset with a track record of thriving in a fast-paced environment.

Experience/Education/Certifications Required

• Bachelor’s Degree or equivalent SaaS sales experience strongly preferred.
• Fluency in English is required.
• 2–3 years in a business development, SDR, BDR, or pre-sales role - especially in SaaS or technical sales.