Demo Engineer

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation-centric platform. Powered by AI, driven by human innovation. Our culture is forward-thinking, customer-obsessed, and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

About the role

We are seeking a Technical Demo Engineer to serve as the “Backstage Engineer.” Unlike traditional sales roles that are purely client-facing, this position is focused on maintaining, enhancing, and supporting Nextiva’s demo ecosystem, including demo tenant management, integrations, technical assets, product adoption initiatives, team enablement, and product feedback. The Technical Demo Engineer will partner closely with Solution Consultants by providing the tools, environments, and technical foundations needed to deliver compelling customer demonstrations, ensuring demo experiences are technically robust, scalable, and aligned with customer needs. While the role will contribute to the design and development of strategic demo capabilities, it is primarily responsible for supporting and enabling the broader solutions consulting team rather than creating every individual demo. This is a technical role with a pre-sales opportunity.

Responsibilities

• Design, build, and maintain high-impact product demos that showcase Nextiva’s solutions across all product platforms
• Customize demos to reflect customer-specific use cases, industries (e.g., insurance, banking, retail), and operational environments
• Ensure demos highlight Nextiva’s strengths in control, reliability, scalability, and customer readiness
• Continuously evolve demo content to reflect new product features, roadmap updates, and market feedback
• Partner with Solution Consultants throughout the sales cycle, from discovery through proof points and final presentations
• Support the Solution Consulting team with technical discoveries, architecture discussions, and solution validation sessions when needed
• Understand customer-specific needs to provide business-driven demo consulting to prospective and existing customers
• Provide feedback to Product and Engineering based on demo usage, Solution Consultant feedback, and customer reactions
• Help standardize demo best practices, documentation, and reusable assets
• Contribute to internal enablement by training sales teams on how to position and leverage demos effectively
• Work closely with the Services Delivery team to communicate and coordinate updates, enhancements, and new capabilities introduced into our demo environments
• Must be a compelling, passionate, and enthusiastic speaker

Requirements

• 1-3 years of experience as a Demo Engineer, Sales Engineer, Solutions Engineer, or Pre-Sales role, preferably in enterprise software
• 1+ years of CCaaS experience
• Fluent in English
• Fundamental knowledge of Python, JSON, HTML, CSS, and JavaScript
• Experience building and delivering product demos
• Comfort working with conversational AI, contact center technologies, or related domains (IVR, IVA, speech recognition, NLP, CCaaS)
• Ability to communicate effectively with both technical and business audiences
• Hands-on mindset with strong attention to detail and quality

Preferred Qualifications

• Experience with voice AI, conversational design, or customer care platforms
• Familiarity with APIs, integrations, and enterprise software architectures such as Salesforce, HubSpot, Zendesk, ServiceNow, or similar systems
• Background working with regulated or mission-critical environments (e.g., financial services, insurance)
• Knowledge in areas such as Data Security & Privacy (HIPAA, PCI, GDPR), Outbound Outreach & Consent (TCPA, TSR, DNC), Call Recording & Monitoring
• Knowledge of Spanish or French
• Data networking, SIP, Google Dialogflow, or Contact Center technical certifications
• Experience with Office 365, Google G-Suite programs, Visio, or Lucidchart

Core Competencies

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Benefits

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement