Demand Response Program Analyst and Operations Support

Responsibilities

• Support Con Edison demand response program operations, including enrollments, dispatch, performance analysis, settlements, reporting, NYISO coordination, and program administration.
• Support the planning, design, development, implementation, testing, and quality assurance of Con Edison’s demand response management system (DRMS).
• Develop and maintain business requirements, functional specifications, processes, procedures, and project schedules.
• Provide system support, manage operational data, and measure and report program performance.
• Identify and implement system and process improvements that support compliance, enhance customer experience, and reduce operational burden.
• Ensure the quality and completeness of interval data and DRMS data outputs through effective quality control processes.
• Support program management by analyzing, monitoring, and tracking project schedules and costs.
• Prepare and present program status updates to senior management and other internal and external audiences.
• Respond to customer inquiries and provide exceptional service.
• Participate in the on-call roster during the summer electric capability period.
• Perform other related tasks and assignments as required.

Qualifications

• Required Education/Experience: Bachelor's Degree and three (3) years of relevant work experience, or Master's Degree and two (2) years of relevant work experience.
• Preferred Education/Experience: Bachelor's Degree in Engineering, Science, Business, Finance, Construction Management, Environmental Studies, Information Technology, or related field and three (3) years of relevant work experience. Master's Degree In Engineering, Science, Business, Finance, Construction Management, Environmental Studies, Information Technology, or related field and two (2) years of relevant work experience.
• Relevant Work Experience: Demonstrated organizational skills, with the ability to work on multiple work streams in parallel and be able to see the big picture while also paying attention to detail, required. Proven interpersonal skills with the ability to drive results by collaborating with internal and externals stakeholders, required. Ability to make decisions in real-time, under pressure, required. Flexibility to deal with ambiguity and comfortable working in a dynamic environment, required. Demonstrated a service orientated work ethic with experience in managing multiple tasks and changing priorities, required. Proficiency in Microsoft Office (Word, PowerPoint, Excel), required. Experience in financial planning and analysis, auditing, project management, or other job function responsible for implementing or interpreting financial or process documents, budget, budget forecast, cost estimates, or book-keeping, preferred. Experience supporting implementation and management of digital projects or capital projects, including budget and financials, preferred. Experience working with large volumes of data, data management, data cleaning, and quality control, preferred. Familiarity with demand response and how electricity is distributed to customers, preferred. Experience managing vendor, consultant, and contractor activities, preferred.
• Licenses and Certifications: Driver's License Required.
• Physical Demands: Sit or stand to use a keyboard, mouse, and computer for the duration of the workday. Additional Physical Demands: The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able and willing to travel within Company service territory, as needed.