Dell Server Engineer

Responsibilities

• Perform installation and re-configuration of server hardware components for re-deployment in customer’s data centers.
• Assist with troubleshooting issues for servers located in that particular data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.
• Install, update, maintain and utilize the Dell systems management tools (OpenManage Enterprise, SupportAssist & TechDirect).
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Provide proactive and reactive support to Customer’s environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise customer for items out of scope of this Statement of Work. Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
• The Technician may perform component level upgrades on existing systems. For example, add RAM, hard drives, or add-on cards. This assumes the upgrade is fully supported.

Requirements

• Ability to work fully onsite
• Experience with Dell PowerEdge server deployments, configurations and support
• Experience with OpenManage, SupportAssist and iDRAC

Benefits

We offer excellent benefits and compensation packages.

Pay

The expected hourly rate range for this role is: $55 – 75 per hour

Schedule

The posted range is an estimate, the actual compensation offer will be based on the candidate’s experience, skills, qualifications and will be in line with internal equity.

ClearBridge Technology Group is an Equal Opportunity Employer.