Delivery Trainer, RSR

About the role

This full-time position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Responsibilities

• Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
• Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
• Work outside and drive different motor vehicles over the road
• Drive in accordance with DOT requirements
• Stay connected to the operation by participating in on-road processes on a regular basis
• Be a resource to the delivery station for driver training-related questions
• Work as a peer trainer on an as needed basis to support the business
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Travel to multiple sites within 50 miles of the home station and have reliable transportation
• Operate and navigate a 26,000 pounds or less vehicle
• Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training
• Effectively operate a GPS

Requirements

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Valid and active driver's license
• Able to obtain and maintain a Driver Qualification File
• Able to work in the United States

Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Demonstrates problem solving and analytical skills
• Ability to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Organization and time management skills
• Experience delivering training both to individuals and groups
• 2+ years of professional driving experience
• Bachelor’s Degree or 2+ years Amazon experience
• Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
• Strong organizational, interpersonal, and communication skills
• Proven ability to deal with ambiguity and competing priorities

Skills

• Microsoft Office products and applications
• Driver's License
• Flexible scheduling
• Physical demands (lifting, standing, walking)
• Valid Driver Qualification File
• Communication skills
• Problem-solving and analytical skills
• Leadership and coaching abilities
• Training delivery skills
• Professional driving experience

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.

Schedule

The starting day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.