Delivery Trainer, RSR

About the role

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote areas. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer's faces.

Responsibilities

• Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
• Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
• Work outside and drive different motor vehicles over the road
• Drive in accordance with DOT requirements
• Stay connected to the operation by participating in on-road processes on a regular basis
• Be a resource to the delivery station for driver training-related questions
• Work as a peer trainer on an as needed basis to support the business
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Travel to multiple sites within 50 miles of the home station and have reliable transportation
• Operate and navigate a 26,000 pounds or less vehicle
• Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training
• Effectively operate a GPS
• Associate may be required to gain DOT Regulation Qualification as a condition of the role
• Work 40 hours/week, and overtime as required

Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Valid and active driver's license
• Are 21 years of age or older
• Eligible to work in the United States

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Demonstrates problem solving and analytical skills
• Able to communicate effectively (written and verbal) across various levels of an organization
• History of meeting/exceeding departmental goals
• Experience leading teams
• Capable of providing direction to team members using independent judgment
• Organization and time management skills
• Experience delivering training both to individuals and groups
• 2+ years of professional driving experience
• Bachelor’s Degree or 2+ years Amazon experience
• Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
• Strong organizational, interpersonal, and communication skills
• Proven ability to deal with ambiguity and competing priorities