Delivery Specialist

About the role

Deliver an exceptional delivery experience to every Noovo customer—from pre-delivery communication to vehicle preparation, handover, and post-delivery follow-up—while ensuring flawless execution of the Delivery Process in collaboration with Production, Service, and Sales.

Responsibilities

• Pre-Delivery Customer Communication
  • Contact customers before delivery to prepare them for their new Noovo.
  • Send and explain pre-delivery materials:
    • How-to videos (electrical, water, climate, appliances)
    • Documents and tutorials
    • Packing recommendations and first-trip tips
  • Answer early questions to reduce stress and ensure the customer arrives confident.
  • Confirm final delivery date, required documents, final payment, and logistics.
  • Guide customers on how to best prepare for their first days with the van.
• Complete Delivery Process Management
  • Prepare vehicles prior to customer handover (inspection, cleaning, system setup).
  • Lead full delivery walk-throughs (electrical, water, heating/AC, safety, driving, accessories).
  • Ensure all delivery documents are complete (contracts, checklists, registration).
  • Schedule and coordinate delivery appointments with customers and internal teams.
• Quality & Control
  • Own the Noovo Delivery Checklist and confirm all systems function correctly.
  • Report and track quality issues for continuous improvement.
  • Work directly with Production to correct any items prior to delivery.
• Customer Success & Post-Delivery Follow-up
  • Conduct follow-ups with customers at Day 3 and Day 30.
  • Assist with first-use questions and provide guidance as they get accustomed to their Noovo.
  • Ensure high customer satisfaction consistent with Noovo’s premium positioning.
• Ambassador Program
  • Introduce the Ambassador Program at delivery.
  • Collect sign-ups and manage early onboarding steps (content request, communication).
• Sales & Showroom Support
  • Manage Noovo RV rentals / test drives for Noovo HQ.
  • Manage HQ tours.
  • Welcome visitors and support sales advisors when needed.
  • Participate in events (trade shows, open houses, video shoots).

Requirements

• Strong customer communication and service mindset.
• Organized, detail-oriented, and able to manage several deliveries simultaneously.
• Passionate about outdoor, travel, or vanlife.
• Able to follow structured processes with precision.
• Calm, professional, and solution-oriented with premium customers.
• Valid driver’s license required.

Nice-to-Have Skills

• Basic knowledge of 12V/48V electrical systems or RV plumbing.
• Experience in automotive, RV, or vehicle delivery roles.
• Proficiency with Monday.com, HubSpot, and Google Workspace.

Pay

Salary: $50,000 – $75,000/year depending on experience, with a quarterly bonus based on delivery quality and customer satisfaction.

Benefits

• Health insurance
• Paid time off
• Access to VIP events
• Access to a company vehicle for work-related tasks