Delivery Senior Consultant, Workday Banking

Job Summary

The Deloitte Enterprise Performance team works across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. We are seeking a US Delivery Senior Consultant to join our team of strategic advisers and architects.

Responsibilities

• Review bank-related runbooks (processing calendars, cutoffs, rerun procedures), known issues, and interface dependencies.
• Triage payment/settlement incidents (rejections, processing exceptions, file-related issues), approval bottlenecks, and security/access issues.
• Cook up integrations/technical teams for file failures and confirm end-to-end resolution and audit traceability.
• Support routine payment operations and exception management (maintain controls documentation and operational reporting to track volumes), failures, and turnaround time.
• Maintain SOPs and knowledge base for repeatable processing and faster incident resolution.
• Propose improvements to payment exception workflows, operational dashboards, and controls to reduce manual effort and improve timeliness.
• Support more complex enhancements/projects such as improved monitoring/alerting, streamlined approvals, and enhanced reconciliation-support reporting.

Qualifications

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Workday Banking and Settlement Certified and/or Workday Financials Management
• 5+ years of Workday Financials experience to include the following; Experience in Banking and Settlements domain fundamentals (bank accounts, settlements, payments, bank statements, reconciliation concepts, cutoffs/timelines)
• Experience working on triage, issue resolution, and incident management
• Client facing operational support
• Delivery Center Location & Travel Requirements: Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia) Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location Travel Requirement: Maximum of 10% overnight travel for client or project purposes Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance