Delivery Senior Consultant, Workday Banking

Work You’ll Do

• Review bank-related runbooks (processing calendars, cutoffs, rerun procedures), known issues, and interface dependencies.
• Triage payment/settlement incidents (rejections, processing exceptions, file-related issues), approval bottlenecks, and security/access issues.
• Coincide with integrations/technical teams for file failures and confirm end-to-end resolution and audit traceability.
• Support routine payment operations and exception management (maintain controls documentation and operational reporting to track volumes), failures, and turnaround time.
• Maintain SOPs and knowledge base for repeatable processing and faster incident resolution.
• Propose improvements to payment exception workflows, operational dashboards, and controls to reduce manual effort and improve timeliness.
• Support more complex enhancements/projects such as improved monitoring/alerting, streamlined approvals, and enhanced reconciliation-support reporting.

Qualifications

• Required:
• Bachelor’s degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Workday Banking and Settlement Certified and/or Workday Financials Management
• 5+ years of Workday Financials experience to include the following;
• Experience in Banking and Settlements domain fundamentals (bank accounts, settlements, payments, bank statements, reconciliation concepts, cutoffs/timelines)
• Experience working on triage, issue resolution, and incident management
• Client facing operational support
• Delivery Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance