Delivery Practice Manager, WWPS ProServe

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Routinely engaging with Director, C-level executives, and governing boards
• Driving business development initiatives through thought leadership
• Providing portfolio guidance and oversight
• Understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs
• Optimizing team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes
• Cultivating strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance

Basic qualifications

• 10+ years of IT consulting/management with IT Transformation in customer-facing roles experience
• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• Bachelor's degree in Computer Science, Math, or a related field
• Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred qualifications

• Knowledge of enterprise IT management frameworks like COBIT or ITIL
• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with customer relationship management, especially C-suite level customer engagement
• Experience with design of modern, scalable delivery models for technology consulting services

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support and Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

USA, MD, Jessup - 169,000.00 - 228,600.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

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