Delivery Practice Manager, A2C, Professional Services Early Career

About the role

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow our early-in-career talent. In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor for customer facing AWS ProServe consultants and internal AWS teams.

Responsibilities

• Building and managing a high-performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
• Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
• Driving business development initiatives and exceed customer satisfaction targets
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery
• Drive technical and soft skill training to focus and accelerate consultant development
• Partner with Business Unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization

About the team

In this role, you will be a part of leading and building our complex and ambitious "Associate to Consultant" (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and provides training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Artificial Intelligence, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.

It is expected to work from an AWS office (or customer sites) at least 5+ days per week. This is not a remote position. You are expected to be in the office or with customers as needed.

Basic qualifications

• Bachelor's degree in Computer Science, Math, or a related field
• Experience in IT consulting/management with IT Transformation in a customer-facing role
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
• Experience in enterprise architecture including virtualization technologies & distributed architecture
• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role

Preferred qualifications

• Knowledge of enterprise IT management frameworks like COBIT or ITIL
• Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
• Experience with customer relationship management, especially C-suite level customer engagement
• Experience with design of modern, scalable delivery models for technology consulting services
• Degree in advanced technology, or AWS Professional level certification
• Experience in negotiation and selling

Pay

USA, NJ, Jersey City - 185,800.00 - 251,400.00 USD annually
USA, NY, New York - 185,800.00 - 251,400.00 USD annually
USA, VA, Arlington - 169,000.00 - 228,600.00 USD annually
USA, VA, Herndon - 169,000.00 - 228,600.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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