Delivery Operations Excellence Partner

About the role

Sapiens is seeking a Delivery Operations Excellence Partner to drive consistency, rigor, and quality in project management governance across Delivery Operations. This dual-focus role combines governance & controls with delivery excellence & project management enablement within a SaaS-oriented delivery model.

Responsibilities

Governance & Controls

• Define and maintain standard project lifecycle governance including scope control, milestone entry/exit criteria, and change management across PS engagements.
• Maintain and drive adoption of governance model, escalation paths, and decision rights across projects.
• Own project health KPIs standards in partnership with Finance and PS delivery functions.
• Create and own reporting standards and implement into new systems.
• Establish feedback loops & forums for risks and lessons learned; act as point of reference for governance clarity.
• Own accounts governance and support unifications across the portfolio.
• Monitor adherence to governance and control standards; identify gaps, risks, or inconsistencies and drive corrective actions.

Delivery Excellence & Learning

• Enable delivery flows, development cadences, data standards, and PM enablement, ensuring standards are practical and consistently applied.
• Own milestone plan governance, acceptance criteria, and quality gates across delivery engagements.
• Define and operate standardized lessons learned processes and implement into customer, PM, delivery, and quality standards.
• Maintain a central knowledge repository and promote a learning culture beyond compliance.
• Own development lifecycles and support systems replacements/enhancements.

Shared

• Define tooling requirements and data standards with enterprise systems teams; continued ownership of enablement materials.
• Collaborate cross-functionally with Delivery, Delivery Operations, Finance, and PMOs to embed standards into ways of working, tools, and operating cadences.

Requirements

• 7+ years of experience supporting project, program, or portfolio governance within delivery operations or PMO, with SaaS experience preferred but not required.
• Experience supporting the application of project scope control, change management standards, projects health KPIs, risk management across multiple projects, ensuring consistency across workstreams and stakeholder groups.
• Demonstrated involvement in milestone planning and acceptance practices, with an understanding of stage gates, deliverables, and what “good” looks like at key points in the delivery lifecycle.
• Strong foundation in applying governance frameworks, with the ability to navigate escalation routes, decision rights, and control points for complex delivery environments.
• Hands-on exposure to lessons learned, knowledge repositories, retrospectives, and turning delivery insights into actionable change.
• Proven ability to work cross-functionally with delivery teams, PS operations, and enablement functions, driving standards adoption through collaboration.