Delivery Operations Coordinator

About the role

Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You’ll ensure every delivery runs smoothly and every guest has a great experience! The fast-paced office setting rewards organization and adaptability.

Responsibilities

• Monitor and organize the inbox daily, responding promptly.
• Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly.
• Contact guests to book deliveries, share operating hours, and keep communication consistent.
• Follow up daily until every delivery is confirmed.
• Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
• Submit Route Change Forms and Account Reviews, following up to resolve issues.
• Track deliveries in real-time to ensure accuracy and timeliness.
• Respond quickly to guest inquiries via Podium and other channels, aiming for one‑call resolutions.
• Take on additional tasks as needed to support the team.

Requirements

• Strong computer skills, including typing and Microsoft Office.
• Clear, professional phone presence.
• Customer service experience (preferred).
• Ability to multitask and stay focused in a busy environment.
• Comfortable sitting for up to 4 hours at a time.
• High School Diploma or GED.

Pay

$17 hourly wage.

Schedule

Monday‑Friday 8:00 AM – 4:30 PM, with rotating Saturdays 8:00 AM – 4:30 PM. After training is complete, a hybrid work option can be discussed.