Delivery Manager - Technology Solutions Group (Kansas City)

About the role

The Delivery Manager in the Technology Solutions Group (TSG) is a critical role responsible for the successful execution and delivery of solutions and digital products. This individual will ensure all assigned projects adhere to the TSG Software Development Life Cycle (SDLC) and Agile processes. The Delivery Manager will serve as the central point of contact for customers throughout the delivery process, working in close collaboration with UX/UI teams, development teams, and business stakeholders to ensure healthy, on-time, and on-budget project completion.

Responsibilities

• Manage and oversee the end-to-end delivery of technology solutions, ensuring alignment with the TSG SDLC and Agile methodologies.
• Champion and align the execution of the SDLC across all project phases, from initiation to deployment and closure.
• Work closely with UX/UI designers, development teams, and customers to facilitate clear communication, manage expectations, and ensure project goals are met.
• Author and maintain comprehensive scope documents that clearly outline project objectives, deliverables, timelines, and resources.
• Define and implement processes for health and status reporting, providing transparent and consistent updates to customers and internal leadership.
• Act as the primary liaison for the customer throughout the solution delivery lifecycle, addressing questions, resolving issues, and managing project changes.
• Proactively monitor project health to ensure work is delivered on time and within budget, identifying risks and implementing mitigation strategies to maintain healthy delivery.
• Perform all other duties as assigned.

Requirements

• Bachelor Degree in Information Technology, Computer Sciences, or a related technical field from an accredited program.
• 14 years of related experience in Information Technology.

Qualifications

• In-depth understanding of how to connect technology solutions to business needs and strategy (strongly preferred).
• Proven experience leading project delivery within an established Software Development Life Cycle (SDLC) framework (strongly preferred).
• Strong knowledge of and experience with Agile (Scrum, Kanban) and Waterfall methodologies.
• Strong knowledge of the Atlassian suite (Jira, Confluence) (strongly preferred).
• Demonstrated ability to write clear and concise scope documents and technical project documentation (strongly preferred).
• Excellent communication and interpersonal skills, with the ability to act as a primary point of contact for customers and technical teams (strongly preferred).
• Experience in a client-facing role, with a strong focus on customer satisfaction and relationship management (strongly preferred).
• Proven ability to collaborate effectively with cross-functional teams, including UX/UI designers and software developers (strongly preferred).
• Strong organizational skills with experience in defining and managing project status and health reporting (strongly preferred).

Schedule

Full-time

Travel

Yes, 10% of the time