Technology Delivery Manager

About the role

We are seeking a Technology Delivery Manager (TDM) to provide technology delivery governance, coordination, and delivery confidence across priority technology initiatives within the Technology Office. This is a modern delivery management role focused on enabling teams to deliver value incrementally, transparently, and with strong governance discipline.

The successful candidate will work across Product, Technology Pillars, Engineering, Architecture, Security, Data, Service, Vendors, and Business PMO to ensure delivery is well planned, actively managed, and clearly reported. The role will maintain delivery visibility through Jira, Azure DevOps, or equivalent tooling, ensuring epics, features, stories, tasks, risks, blockers, and dependencies are accurately captured and actively managed.

Responsibilities

• Own delivery governance for assigned initiatives.
• Lead cross-functional technical deliveries (cloud, SaaS, AI, automation) for assigned Technical Pillar.
• Ensure all deliveries align to strategic priorities and organizational roadmaps; provide context to new work requests for approval/prioritization.
• Maintain a clear delivery structure across initiatives, epics, features, stories, tasks, dependencies, risks, and decisions.
• Ensure initiative-level plans align to Agile team backlogs, sprint plans, release plans, and governance milestones.
• Support Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, sprint reviews, retrospectives, Scrum of Scrums, PI planning, and inspect-and-adapt sessions.
• Ensure the delivery approach supports incremental value delivery, frequent feedback loops, and continuous improvement.
• Apply governance proportionately to improve transparency without slowing Agile flow unnecessarily.
• Act as a key interface across business, technology, and internal/external partners.
• Align with Chief Client Success Officer’s teams and Business Domain Owners to ensure delivery plans support business change objectives.
• Engage with suppliers, conduct RFQ/RFI processes, and ensure timely, high-quality product deliveries.
• Responsible for capacity planning and resource estimations within the technology pillar to feed into portfolio planning and prioritization decisions.
• Support workforce planning, including hiring input, vendor use, and team structure.
• Manage relationships with vendors, review supplier contracts, and identify cost efficiencies.
• Oversee contracts and Statements of Work (SoW) related to the assigned technical pillar.
• Act as primary escalation point for delivery-related issues.
• Ensure audit actions and operational risks for the assigned technical pillar are actively managed to closure.
• Ensure Jira, Azure DevOps, or equivalent tooling is used as the primary source of truth for delivery tracking on assigned initiatives.
• Support creation and maintenance of epics, features, user stories, tasks, bugs, defects, blockers, and dependencies.
• Ensure work items have clear descriptions, owners, acceptance criteria, status, priority, dependencies, and links to relevant design or requirements artifacts.
• Promote hygiene in boards, sprints, dashboards, reports, workflow states, and required delivery fields.
• Work with tooling owners and delivery leaders to improve workflow setup, board configuration, reporting dashboards, and integration with Aha, Confluence, GitHub, or Azure DevOps.
• Support backlog decomposition, prioritization, and sprint readiness with Product Owners, Scrum Masters, Tech BAs, Engineering, Architecture, and delivery teams.
• Help identify backlog items that are too large, unclear, dependency-heavy, or insufficiently understood to enter sprint delivery.
• Support estimation approaches such as Fibonacci sizing, story points, planning poker, t-shirt sizing, and confidence-based estimation.
• Protect sprint focus by surfacing mid-sprint disruption, unmanaged scope change, and priority churn through escalation.
• Track delivery progress using evidence from Jira/Azure DevOps boards, sprint commitments, completed work, blockers, dependencies, defects, and release readiness.
• Use delivery metrics such as velocity, predictability, committed vs. completed work, cycle time, lead time, throughput, WIP, blocker ageing, and defect trends to improve transparency and flow.
• Explain delivery status, blockers, and required interventions using data-driven insights.
• Connect delivery metrics to the Global Book of Work, milestones, dependencies, releases, and intended outcomes.
• Support release readiness by tracking testing, defect status, environment readiness, security checks, documentation, support model readiness, and operational handover.
• Translate delivery risks into practical impact statements covering scope, timeline, cost, quality, client/user impact, release readiness, and operational risk.
• Track dependencies with owners, due dates, status, impact if missed, mitigation, and escalation route.
• Ensure blockers are visible on delivery boards and escalated when unresolved by the delivery team.
• Escalate systemic constraints, recurring blockers, or cross-team priority conflicts through Technology Office governance.
• Prepare concise governance updates supported by data from Jira, Azure DevOps, Aha, Confluence, GitHub/GitHub Actions, or other sources.
• Replace vague status reporting with specific commentary on progress, sprint outcomes, backlog health, dependencies, risks, decisions, and release confidence.
• Prepare decision papers, escalation summaries, status narratives, and delivery confidence updates for governance forums.

Requirements

• 10+ years of proven experience in a technology delivery leadership role, ideally in a complex, fast-paced environment within the finance industry.
• Experience managing technology delivery using Agile, Scrum, Kanban, Waterfall, hybrid, or scaled Agile delivery methods.
• Hands-on experience using Jira, Azure DevOps, or similar delivery tools to manage backlogs, boards, sprints, work items, dependencies, and reporting.
• Experience maintaining delivery plans, RAID logs, dependency registers, sprint reporting, milestone views, and governance materials.
• Strong written and verbal communication skills, including concise executive-level updates.
• Experience preparing governance updates, decision papers, escalation packs, and delivery confidence reporting for senior stakeholders.
• DevOps awareness—understands how delivery management connects to GitHub, CI/CD pipelines, release management, test automation, environments, and operational readiness.
• Experience in regulated financial services, enterprise technology delivery, or complex client-facing technology change is beneficial.

Qualifications

• PMP, PRINCE2, or equivalent project management certification (desirable).
• ITIL, Agile, or Scrum certifications (desirable).

Benefits

• Training and professional development, including in-house technical knowledge and support for professional qualifications.
• Flexible, hybrid work model based at our Radnor, PA office.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.