Delivery Manager - Klarna Payments

About the role

When a partner integrates Klarna Payments, someone has to turn scoping conversations and technical requirements into an integration that actually goes live — and keeps working. That's you. You'll own that relationship end to end, running multiple concurrent partner implementations at once, hands-on across the full lifecycle from scoping and solution alignment through go-live and beyond. You'll be the person partners call when something breaks — working through APIs, payment processing, and the operational dependencies around both, in real time. Because you'll understand partner systems, e-commerce platforms, and the payments ecosystem better than almost anyone else in the building, you'll feed that back into how Klarna builds: its products, its integration frameworks, and how the team works.

Responsibilities

• You'll run multiple concurrent partner implementations at once, from scoping and solution alignment through go-live.
• You'll troubleshoot partner-reported technical issues in real time and guide them through APIs, payment processing, and the operational dependencies around both.
• You'll use AI tools to move faster through delivery work, and work with Product, Engineering, and Go-to-Market to define integration scope and delivery priorities.
• You'll hold every implementation to Klarna's quality standards, not just "it works."
• You'll turn what you learn about partner systems and the payments ecosystem into concrete feedback that improves Klarna's products and integration frameworks.

Requirements

• You've spent 3+ years in technical program or delivery management, partner-led implementations, or complex integration delivery — in payments, fintech, or a related industry — running multi-stakeholder projects with a structured, analytical approach.
• You understand integrations, APIs, and system architectures well enough to troubleshoot them yourself.
• You use AI tools yourself, and you push for their use across the team when they make delivery faster or better.
• You move comfortably between technical discussions with engineering and commercial conversations with partners, and can explain a technical problem clearly to both.
• You know your way around e-commerce platforms, shop systems, or payment solutions.
• You drive toward a solution without waiting to be told what the priority is.
• You catch details other people miss, and you break complex projects down into clear, deliverable-sized pieces.
• Non-obvious backgrounds are welcome. Diversity of skills, perspectives and backgrounds is how we create, innovate, and disrupt like no other.

Schedule

We value co-located teams; most teams currently meet in the office 2–3 days per week, and this varies by team and can change over time.