Delivery Manager, DMV

About the role

Kyndryl designs, builds, manages and modernizes mission‑critical technology systems that the world depends on every day. As a Business Architect Manager you will play a pivotal role in ensuring customers receive top‑notch service within a contractual framework, inspire and guide a team of experts to deliver high‑quality application development design, align solutions with evolving customer needs, propose and implement tailored solutions, and collaborate with Business Analysts, Business Architects, Software Developers and Software Architects within the DMV account portfolio as part of an SLDC application design process to co‑create, design, deploy and maintain reliable, available and future‑proof systems and services.

Responsibilities

• Ensure customers receive top‑notch service within a contractual framework.
• Inspire and guide a team of Business Analysts, Business Architects, Software Developers and Software Architects.
• Align solutions with customers’ evolving business needs.
• Propose and implement tailored solutions that exceed expectations.
• Collaborate with the DMV account portfolio team as part of the SLDC application design process.
• Co‑create, design, deploy and maintain reliable, available and future‑proof systems and services.
• Drive customer success and be at the forefront of technological advancements.

Requirements

• 5+ years of experience in direct customer‑facing roles (e.g., customer partner, delivery partner, project manager).
• 5+ years of experience leading delivery teams.
• 5+ years of management experience, specifically managing 20+ employees.
• Sound knowledge of Kyndryl competencies, managed platforms, IT services and technology vendors.
• Experience in a leading/doer role with specific knowledge or experience similar to the employees being led and managed.
• Ability to partner with Delivery Partner(s) to generate positive customer outcomes.
• Well versed for direct and constant interaction with the customer.
• Sympathetic and empowering delivery resource manager, fostering growth.
• Must be US based to support the US Government Market.
• Role located in Frisco, TX; onsite management required 5 days per week.

Qualifications

• Bachelor’s degree.
• Software Development Lifecycle process experience.

Skills

• Customer‑focused mindset.
• Growth mindset and commitment to personal and professional development.
• Open, borderless and inclusive approach to working