Delivery Manager

Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. With 20+ years of expertise, Unily serves enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways. Recognized as a five-time Leader in Employee Experience, Unily holds accolades such as the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025.

About the role

The Delivery Manager will lead the successful implementation or optimization of Unily’s solutions for clients within their designated region (North America, EMEA). Reporting to the Associate Director of Professional Services Delivery, this role manages projects end-to-end, coordinates professional services activities, and builds strong client relationships to ensure successful project delivery. The ideal candidate combines project management expertise, client relationship skills, and operational excellence to drive positive customer outcomes and on-time, on-budget project completion.

Responsibilities

• Project Management & Delivery
  • Develop and maintain comprehensive project plans that align with client objectives and delivery methodology
  • Track and manage project milestones, timelines, and deliverables to deliver key client outcomes
  • Identify, assess, and mitigate project risks throughout the implementation lifecycle
  • Coordinate resource allocation and cross-functional team activities
  • Ensure project deliverables meet quality standards and client expectations
  • Manage scope, budget, and timeline expectations with clients and internal teams
• Client Relationship Management
  • Build and maintain strong relationships with key client stakeholders
  • Conduct regular client check-ins and status meetings
  • Set and manage client expectations throughout the implementation process
  • Ensure clients are informed, supported, and aligned with project activities
  • Act as a primary point of contact for client implementation inquiries
  • Anticipate potential issues and proactively address client concerns
• Implementation Leadership
  • Guide clients through the implementation journey from kickoff to go-live
  • Coordinate activities between client teams and internal functional groups
  • Inform clients of operating model, implementation methodology, and milestone expectations
  • Provide guidance to clients on implementation best practices and requirements
  • Manage escalations and resolve implementation challenges
  • Ensure smooth transition from implementation to ongoing support
• Pre-Sales Support
  • Partner with Professional Services pre-sales and sales teams to scope new opportunities
  • Contribute to the development of statements of work, including scope, effort estimates, and timelines
  • Participate in client presentations outlining professional services methodology and approach
  • Support proposal development for implementation services
  • Provide input on implementation feasibility and resource requirements for potential projects
• Operational Excellence
  • Maintain accurate project documentation including plans, status reports, and meeting notes
  • Track and report on project KPIs and metrics
  • Identify and implement process improvements for delivery efficiency
  • Collaborate with other Delivery Managers to standardize best practices
  • Contribute to the development of implementation methodologies and tools
• Team Collaboration & Leadership
  • Coordinate activities across cross-functional implementation teams
  • Provide guidance to Associate Delivery Managers and implementation team members
  • Foster collaboration between Consultants, Solutions Architects, and other team members
  • Communicate effectively with all project stakeholders
  • Contribute to knowledge sharing and team capability development

Requirements

• Experience
  • 4+ years of experience in project management, client delivery, or related roles
  • History of successfully managing software implementation projects
  • Experience building and maintaining client relationships
  • Background in managing cross-functional teams
  • Experience with software implementation or SaaS deployment
• Project Management Skills
  • Strong knowledge of project management methodologies and best practices
  • Excellent planning, organizational, and time management abilities
  • Experience managing multiple projects simultaneously
  • Ability to identify and mitigate project risks effectively
  • Proficiency with project management tools and techniques
• Client Relationship Skills
  • Excellent written and verbal communication abilities
  • Strong presentation and facilitation skills
  • Experience setting and managing client expectations
  • Problem-solving and conflict resolution capabilities
  • Ability to build trust and credibility with clients
• Additional Skills
  • Adaptability and flexibility in dynamic environments
  • Strong attention to detail and process orientation
  • Ability to work under pressure and meet deadlines
  • Analytical thinking and decision-making capabilities
  • Understanding of software implementation processes and challenges

Qualifications

• Bachelor’s degree or commensurate experience required
• Project Management Professional (PMP) certification or equivalent preferred
• Agile/Scrum certifications a plus

Schedule

• Willingness to travel up to 20% (domestic and international) to support client engagements
• Location flexible with preference for major business hubs in North America (ET)

Benefits

• Generous base salary and commission plan
• 23 vacation days, 10 sick days, 1 annual volunteer day, and 1 day off for your birthday
• Medical, dental, and vision coverage at 96% of the payroll cost for employee-only coverage and 80% for employee plus dependent levels
• 1x annual salary in Life and AD&D coverage at no cost
• 5% match on 401(k) with no vesting schedule after the first 90 days
• Hybrid work model with flexibility for work-life balance
• Modern office spaces with well-stocked kitchens, ample parking, and dog-friendly policies
• 1 fully paid volunteering day per year, employee matching charity donation scheme, and Electric Vehicle lease options through salary sacrifice