Delivery Manager

About the role

The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team. The Delivery Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology. Report to Manager, Project Management, working within the GTT’s Project Management team. The role will interact with, but not limited to, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high-quality products.

Responsibilities

• Managing Projects with a variety of products.
• Typically managing multiple projects, number of assignments depends on size and complexity.
• Project ownership from Project Initiation through to Customer Operations.
• Setup and manage a virtual Project team
• Manage all communications on the project
• At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
• Provide weekly internal and external Project Status Reports
• Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
• Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
• Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
• Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
• Adhere to GTT’s Change Control Procedure
• Report time spent on the project against what has been sold to the customer
• Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment

Our Commitments

• Adaptive Mindset: We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.
• Collective Impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.
• Customer Ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.